How to contact NivaDesk for in-app support tickets, account help, billing questions, technical issues, privacy requests, security reports and general product enquiries.
Last updated: 13 May 2026
This Support and Contact page explains how users can contact NivaDesk for help, account support, billing questions, technical issues, privacy requests, and general product enquiries.
NivaDesk is operated by EGGCRAFT LIMITED, a company registered in the United Kingdom.
NivaDesk provides customer support primarily through the in-app ticket system.
If you experience a problem, need help with your account, have a billing question, or want to report a technical issue, you should open a support ticket from inside the NivaDesk app or web workspace whenever possible.
The ticket system helps us keep your request connected to the correct account, workspace, device, subscription plan, and technical context. This usually allows us to review and respond to issues more accurately than ordinary email communication.
When the ticket system is available, you can open a support request from inside NivaDesk by going to the support or help area of the app.
When creating a ticket, please include enough information for us to understand the issue, such as the affected workspace, order, screen, device, platform, app version, screenshots, error messages, and the steps that caused the problem.
Please do not include unnecessary sensitive personal data in a ticket unless it is required for us to understand or solve the issue.
You may use the in-app ticket system for account issues, login problems, billing questions, subscription questions, workspace access, team permissions, file upload issues, sync problems, bug reports, feature questions, data export questions, account deletion questions, and general technical support.
Some support requests may require us to verify your identity or confirm your authority within a workspace before we can make account, billing, data, or access changes.
If you cannot access your account or cannot open a support ticket, you may contact us by email at contact@nivadesk.co.uk.
Email should be used mainly when you cannot use the in-app ticket system. For most product and account issues, the ticket system is the preferred support channel.
For billing or subscription questions, please tell us where you purchased your plan, such as through the NivaDesk website, Apple App Store, or Google Play.
If your subscription was purchased through Apple App Store or Google Play, some payment, cancellation, refund, and renewal processes may need to be handled directly through Apple or Google.
We can help explain your NivaDesk account status, plan access, workspace limits, and available options, but we may not be able to directly control refunds or subscription settings managed by third-party app stores.
Account deletion and data requests may be submitted through the in-app support or account area where available.
Before completing certain requests, we may need to verify your identity and confirm whether you are the account owner, workspace owner, administrator, or team member.
If your account is part of a workspace owned by another business, some workspace data may be controlled by that workspace owner rather than by you personally.
Privacy-related requests, including access, correction, deletion, restriction, objection, portability, or consent withdrawal requests, will be handled in accordance with our Privacy Policy.
We may ask for additional information to verify your identity before responding to a privacy request.
If your personal data was added to NivaDesk by one of our customers, we may direct you to that customer if they are the controller of the relevant data.
If you believe you have found a security issue, account access issue, data exposure, or vulnerability affecting NivaDesk, please report it using the in-app support ticket system if possible.
Please include a clear description of the issue, affected area, steps to reproduce, and any relevant screenshots or technical details.
You must not access, download, modify, delete, disrupt, or disclose other users' data while investigating or reporting a security issue.
We aim to respond to support requests as soon as reasonably possible, but response times may vary depending on the type of request, the subscription plan, the severity of the issue, and our operational capacity.
We do not guarantee a specific response time unless we separately agree to one in writing.
Urgent security, access, or billing issues may be prioritised over general questions or feature requests.
For faster support, please include the platform you are using, such as web, iPhone, iPad, Mac, Android, or desktop.
Please also include the app version, device model, operating system version, workspace name, affected order or file if relevant, screenshots, error messages, and a short explanation of what happened.
This information helps us investigate technical issues, reproduce bugs, and understand whether a problem is related to your device, account, workspace, network, subscription, or the NivaDesk service.
NivaDesk support does not include professional legal, tax, financial, accounting, business, or compliance advice.
We may help explain how NivaDesk features work, but you are responsible for deciding how to use the product for your own business and for complying with laws that apply to your business, customers, files, and data.
We are not responsible for resolving disputes between workspace owners, team members, clients, employees, contractors, or third parties.
We may update this Support and Contact page from time to time as our support process, ticket system, contact methods, or product features change.
If we make material changes, we may update the date at the top of this page or provide notice through the website, app, or account area.
EGGCRAFT LIMITED
141 Randolph Avenue
London
W9 1DN
United Kingdom
Email: contact@nivadesk.co.uk
This page is intended to provide general support and contact information for NivaDesk users. It should be read together with our Terms of Service, Privacy Policy, Refund and Cancellation Policy, and Account Deletion Policy.
