How NivaDesk users can request account deletion, verify identity, export data, understand workspace exceptions, retained records, timing and subscription cancellation responsibilities.
Last updated: 28 September 2026
This Account Deletion Policy explains how users can request deletion of their NivaDesk account and associated personal data.
It is intended to support NivaDesk users, App Store review requirements, Google Play account deletion requirements, and general data protection transparency.
This policy applies to NivaDesk accounts created through our website, web app, mobile app, desktop app, or related services.
It covers deletion of your user account, profile information, authentication records, and personal data associated with your account, subject to the exceptions described below.
If you are a member of a workspace owned by another person or business, the workspace owner may control some shared workspace data. In that case, deletion of your user account may not automatically delete all records that belong to the workspace.
You may request deletion of your NivaDesk account in any of the following ways:
If you email us, please use the email address connected to your NivaDesk account where possible. We may ask you to verify your identity before processing the request.
NivaDesk is designed to support account deletion requirements for apps that allow account creation. Apple requires apps that support account creation to let users initiate deletion of their account within the app.
Google Play requires developers to disclose deletion practices in the Data Safety form and provide a web link where users can request deletion.
For this reason, NivaDesk should provide both an in-app deletion path and a public web page where users can request account deletion without needing to reinstall the app.
After receiving your request, we will take reasonable steps to verify that the request is genuine and that you are authorised to delete the account.
Once verified, we will begin deleting or anonymising personal data associated with your NivaDesk account, subject to legal, security, billing, backup, and workspace-related exceptions described in this policy.
Where applicable, account deletion may include deletion or anonymisation of:
NivaDesk supports team workspaces. If you are part of a workspace, some data may belong to the workspace rather than only to your personal account.
Examples may include orders, client records, files, notes, tasks, timelines, history logs, team audit records, and business data created for or inside a shared workspace.
If you are a workspace owner, deleting your account may affect the workspace and other users. We may ask you to transfer ownership, export data, close the workspace, or confirm that you want the workspace deleted.
If you are a team member, deleting your account may remove your personal access, but shared workspace content may remain available to the workspace owner or administrators unless they request deletion separately.
We may retain certain information where necessary or legally permitted, including:
Where we retain information, we will keep it only for as long as necessary for the relevant purpose and in accordance with our Privacy Policy.
If you uploaded files or added client/customer data to a NivaDesk workspace, deletion depends on whether the content belongs to your personal account or to a shared business workspace.
If the workspace is controlled by your business, workspace owner, or employer, we may need instructions from the workspace owner before deleting shared business records or client files.
If you are the workspace owner and request full workspace deletion, we may delete or anonymise workspace content subject to the exceptions in this policy, our Privacy Policy, and any applicable Data Processing Agreement.
If your workspace connected WhatsApp or Instagram, the messages your customers sent through them belong to the workspace, not to any one member's account. What happens to them depends on what you delete:
Before requesting deletion, you should export or download any business records, order data, files, or other content you need to keep.
After deletion is completed, we may not be able to restore your account or recover deleted data.
Where technically available, NivaDesk aims to let users export their own existing business data, including if a paid subscription has ended and the account has moved to a free or limited plan.
We aim to process verified account deletion requests within a reasonable time and normally within 30 days, unless a longer period is required due to the complexity of the request, legal obligations, security checks, workspace ownership issues, or other valid reasons.
Some deleted data may remain in secure backups for a limited period until those backups are automatically overwritten or deleted. Backup data is not used for normal business operations unless restoration is necessary for security, disaster recovery, or legal reasons.
Deleting your NivaDesk account does not automatically cancel all subscriptions if your subscription is managed by Apple App Store, Google Play, Stripe, or another payment provider.
You are responsible for cancelling your subscription through the platform where you purchased it. For example, Apple subscriptions are usually managed through your Apple account, and Google Play subscriptions are usually managed through your Google Play account.
If you subscribed through our website, you may cancel through the billing portal or by contacting us.
For security, we may require you to log in again, confirm by email, or provide additional information to verify your identity before deleting the account.
We may refuse or delay a deletion request if we cannot verify that the person making the request is authorised to delete the account or workspace.
We may delay or refuse deletion where necessary to detect, prevent, or investigate fraud, abuse, security incidents, legal claims, or violations of our Terms of Service.
We may also retain information where required by law, court order, tax rules, accounting obligations, regulatory requirements, or legitimate business needs.
For account deletion requests or questions about this policy, please contact:
EGGCRAFT LIMITED
141d Randolph Avenue
London
W9 1DN
United Kingdom
Email: contact@nivadesk.co.uk
