How NivaDesk cancellations, renewals, downgrades, refunds, trials, lifetime plans, storage add-ons, payment disputes and subscription access work.
Last updated: 1 June 2026
This Refund and Cancellation Policy explains how cancellations, renewals, downgrades, refunds, trials, and account access work for NivaDesk free access, monthly or annual paid subscriptions, team plans, and add-ons.
NivaDesk is operated by EGGCRAFT LIMITED ("NivaDesk", "we", "us", or "our"). This policy forms part of our Terms of Service. If there is a conflict between this policy and mandatory consumer law, the mandatory law will apply.
EGGCRAFT LIMITED
141 Randolph Avenue
London
W9 1DN
United Kingdom
Email: contact@nivadesk.co.uk
This policy applies to NivaDesk plans and purchases, including free access, trials, monthly subscriptions, annual subscriptions, team plans, storage add-ons, and other paid features we may offer.
Each plan may include different limits, features, storage allowances, team access, file upload rights, export options, integrations, and support levels. The features included in your plan will be shown on the pricing page, in the app, or during checkout.
How you cancel, renew, and request a refund depends on where you purchased your plan:
We cannot always cancel or refund purchases made through Apple App Store or Google Play directly, because those platforms manage their own billing systems.
Paid subscriptions may renew automatically at the end of each billing period unless cancelled before the renewal date.
Your billing period may be monthly, annual, or another period shown at checkout. You are responsible for reviewing the renewal terms before purchasing and for cancelling before renewal if you do not want the subscription to continue.
If payment fails, we may retry payment, limit paid features, downgrade your account, suspend access to paid features, or cancel the subscription.
You must cancel through the platform where you purchased your subscription.
Cancelling a subscription stops future renewals. It does not usually remove access immediately. In most cases, you can continue using paid features until the end of the billing period you have already paid for.
If you purchased NivaDesk through Apple App Store, refund requests are usually handled by Apple.
Apple may ask you to sign in to Apple's Report a Problem website, choose Request a refund, and select a reason. Apple decides refund eligibility under its own policies and applicable law.
We cannot guarantee that Apple will approve a refund, and we may not be able to issue an App Store refund ourselves.
If you purchased NivaDesk through Google Play, refund requests are usually handled by Google.
You may need to request the refund through Google Play's refund request process or subscription management tools. Google decides refund eligibility under its own policies and applicable law.
We cannot guarantee that Google will approve a refund, and we may not be able to issue a Google Play refund ourselves.
If you purchased directly through our website, we may review refund requests ourselves or through our payment provider.
Unless required by law or clearly stated otherwise at checkout, subscription fees are generally non-refundable once the paid period has started.
We may consider a refund at our discretion, for example where there has been a duplicate charge, technical billing error, accidental purchase, or serious service issue that prevented meaningful use of the paid plan.
If a refund is approved, it will usually be returned to the original payment method. Processing times may depend on the payment provider and your bank.
We are not required to provide partial refunds for unused time in a billing period unless required by law or stated otherwise.
In some cases, we may offer account credit, a partial refund, plan extension, or other remedy at our discretion.
Any discretionary refund, credit, or exception does not create a right to similar refunds in the future.
If you downgrade from a paid plan to a lower plan, the downgrade may take effect immediately or at the end of the current billing period depending on the platform and plan type.
Downgrading may remove or limit features such as file uploads, team member access, customisation, integrations, storage, workflow controls, or advanced export features.
If your workspace exceeds the limits of the new plan, we may restrict new activity, uploads, invitations, or paid features until the workspace is within the relevant limits.
If your Pro, Team, or other paid subscription expires, is cancelled, or payment fails, your account may fall back to a Free/Demo or limited-access plan rather than remaining on the paid plan.
We aim to let users access and export their existing core business data, such as available order, customer, and basic financial data, after cancellation or expiry, subject to reasonable security, technical, legal, abuse prevention, and storage limits.
Client Files and cloud-stored message attachments require an active eligible paid plan. When that paid access ends, the files cannot be opened, previewed, downloaded, uploaded, renamed, or deleted through the app.
We may retain inaccessible Client Files and cloud-stored message attachments for up to 90 days after paid access ends so they can be restored if the workspace resubscribes during that period. After the retention period they may be deleted.
Client Files and cloud-stored message attachments are not included in Free Demo or Lite access and may require an active Pro, Team, or other eligible paid plan.
Ending eligible paid access does not immediately remove these stored files, but it removes in-app access to open, preview, download, upload, rename, or delete them.
Files may be retained for up to 90 days after access ends so a resubscribing workspace can restore access during that period. After 90 days, deletion may occur.
We may offer free trials, beta access, promotional discounts, early access pricing, or introductory offers.
Trial terms will be shown at sign-up or checkout. A trial may convert to a paid subscription if you do not cancel before the trial ends, depending on the platform and offer terms.
We may change, limit, withdraw, or refuse promotional offers at any time where permitted by law.
NivaDesk may offer additional storage packages or add-ons, such as extra workspace storage.
Storage add-ons may be billed separately from your base plan. Cancelling a storage add-on may reduce your available storage allowance.
If your workspace uses more storage than your active plan allows, we may restrict new uploads or require you to reduce storage usage, purchase an add-on, or upgrade your plan.
Cancelling a subscription does not automatically delete your account or workspace data.
You may request account deletion separately through the app, our Account Deletion page, or by contacting us.
Before deleting an account, we may need to verify your identity and confirm workspace ownership. Some information may be retained where required for legal, tax, accounting, security, fraud prevention, dispute resolution, or backup purposes.
Prices may be shown exclusive or inclusive of taxes depending on your location, platform, and checkout method.
You are responsible for applicable taxes unless they are collected by the payment platform at checkout.
Prices may be charged in different currencies depending on your country, app store, payment provider, or billing method.
If you believe a charge is incorrect, please contact us first so we can investigate.
If you file a chargeback or payment dispute, we may suspend or limit the related account while the dispute is reviewed. If a chargeback is successful, your paid access may be cancelled or downgraded.
We may change prices, plan features, billing terms, refund rules, or this policy from time to time.
Where required, we will provide notice of material changes to active paid users. Your continued use of NivaDesk after a change becomes effective means you accept the updated terms.
Nothing in this policy limits any rights you may have under applicable consumer protection law.
If you are a consumer in the UK, EU, or another jurisdiction with mandatory consumer rights, those rights continue to apply.
For billing, cancellation, refund, or subscription questions, contact:
EGGCRAFT LIMITED
141 Randolph Avenue
London
W9 1DN
United Kingdom
Email: contact@nivadesk.co.uk
