Cookie Policy
This Cookie Policy explains how NivaDesk, operated by EGGCRAFT LIMITED, uses cookies and similar technologies on our website, web app, mobile apps, desktop apps, and related services.
It should be read together with our Privacy Policy and Terms of Service.
1. Who we are
NivaDesk is operated by EGGCRAFT LIMITED, 141 Randolph Avenue, London, W9 1DN, United Kingdom.
For cookie, privacy, or data protection questions, contact us at: contact@nivadesk.co.uk.
2. What are cookies?
Cookies are small text files placed on your browser or device when you visit a website or use an online service. They help websites and apps work, remember preferences, improve security, understand usage, and support features such as login sessions.
In this policy, cookies also includes similar technologies, such as local storage, session storage, pixels, tags, software development kits, device identifiers, and similar technologies that store or access information on your device.
3. Why we use cookies and similar technologies
We may use cookies and similar technologies to:
- keep you signed in and maintain your session;
- remember your language, workspace, display, and cookie preferences;
- provide secure access to NivaDesk;
- prevent fraud, abuse, spam, and unauthorised access;
- process payments and manage subscriptions;
- understand how our website and product are used;
- improve performance, reliability, and user experience;
- diagnose technical issues, crashes, and bugs;
- measure marketing performance, where permitted;
- support product updates and business communications.
4. Types of cookies we may use
The categories below describe the cookies and similar technologies NivaDesk may use.
Strictly necessary cookies
Required for core features such as login, security, account access, workspace access, session management, payment checkout, and cookie preference storage.
Consent: usually do not require consent because they are needed to provide the service you request.
Preference or functionality cookies
Remember settings such as language, region, display preferences, theme, recently selected workspace, or other usability preferences.
Consent: may require consent depending on purpose and local law.
Analytics and performance cookies
Help us understand visits, feature usage, errors, performance, navigation patterns, and how to improve NivaDesk.
Consent: usually require consent where required by law, unless an applicable exemption applies.
Marketing cookies
May help measure campaigns, understand referrals, or show relevant product information. We aim to keep marketing tracking limited and transparent.
Consent: require consent where required by law.
Third-party cookies
May be set by providers that help with authentication, payments, analytics, support, error monitoring, hosting, or embedded content.
Consent: depends on the purpose. Non-essential third-party cookies usually require consent.
Bot-protection cookies (reCAPTCHA)
We use Google reCAPTCHA and Firebase App Check to protect sign-up, sign-in and our APIs from automated abuse. reCAPTCHA may set cookies and collect device, browser and usage information, which is sent to Google to distinguish genuine users from bots.
These are used for security and fraud prevention. Your use of reCAPTCHA is subject to the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).
5. Strictly necessary cookies
Strictly necessary cookies are required for NivaDesk to work properly. They may be used for security, authentication, fraud prevention, account access, session management, payment checkout, cookie consent records, and workspace permissions.
Because these cookies are necessary to provide the service you request, they cannot usually be switched off through our cookie banner. You may block them in your browser, but parts of NivaDesk may not work correctly.
6. Analytics and performance cookies
We may use analytics and performance tools to understand how visitors and users interact with our website and product. These tools may tell us which pages are visited, which features are used, whether pages load correctly, and where errors occur.
Analytics help us improve NivaDesk, fix bugs, measure product performance, and make the service easier to use. Where required by law, we will ask for your consent before using non-essential analytics cookies.
7. Marketing and referral cookies
We may use limited marketing or referral cookies to understand how people find NivaDesk, measure the effectiveness of campaigns, and improve our website messaging.
We do not sell your personal data. We do not use your workspace content, uploaded files, client records, order details, or private business data for advertising to your customers.
Where required by law, marketing cookies will only be used with your consent.
8. Local storage and app storage
NivaDesk may use browser local storage, session storage, app storage, device storage, or similar technologies. These may help keep you signed in, remember preferences, support offline mode, cache workspace data, queue pending uploads, or improve performance.
If you use offline features, some workspace data may be stored locally on your device. You are responsible for keeping your device secure, using device passcodes, and managing access to your device.
9. Mobile and desktop app technologies
Our mobile and desktop apps may use technologies similar to cookies, such as device identifiers, app storage, diagnostic logs, crash reporting, push notification tokens, or authentication tokens.
These technologies may be used to keep the app secure, sync your workspace, remember settings, send service notifications, diagnose crashes, and improve app reliability.
10. Third-party providers
NivaDesk may use trusted third-party providers to operate and improve our service. Depending on the features you use, these may include providers for hosting, authentication, database, cloud storage, payment processing, email delivery, analytics, crash reporting, customer support, and app store subscriptions.
Examples of providers we may use include Firebase or Google Cloud, Stripe, Apple, Google Play, email delivery tools, analytics tools, and error monitoring tools. The exact providers may change as NivaDesk develops.
Third-party providers may set or read cookies or similar technologies where necessary to provide their services. Their use of cookies is governed by their own policies as well as our agreements with them where applicable.
11. Cookie consent and your choices
When required by law, we will ask for your consent before setting non-essential cookies or similar technologies. You should be able to accept, reject, or manage non-essential cookies through our cookie banner or cookie settings tool.
You can change your cookie preferences at any time through the cookie settings link on our website where available.
You can also control cookies through your browser settings. Most browsers allow you to block, delete, or manage cookies. If you block all cookies, some parts of NivaDesk may not work properly.
12. Browser controls
You can usually manage cookies in your browser settings. The exact steps depend on your browser. Common controls include deleting existing cookies, blocking third-party cookies, blocking all cookies, or allowing cookies only for selected websites.
Please note that browser controls may not affect technologies used inside mobile or desktop apps. For app-based controls, you may need to use in-app settings, operating system settings, device privacy settings, or account deletion/export options.
13. Do Not Track and global privacy signals
Some browsers offer Do Not Track or global privacy signals. There is currently no single industry standard for responding to all such signals.
Where required by applicable law or supported by our tools, we will honour legally recognised opt-out signals.
14. How long cookies last
Cookies may be session cookies or persistent cookies. Session cookies expire when you close your browser. Persistent cookies remain for a set period unless you delete them earlier.
The exact duration depends on the cookie purpose and provider. Strictly necessary session cookies may last only for the current session, while preference or analytics cookies may last longer to remember choices or measure usage over time.
We aim to keep cookie durations proportionate to their purpose.
15. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, app, cookies, providers, legal requirements, or business operations.
If we make material changes, we may notify you by updating the date at the top of this page, showing a notice on our website, or contacting you where appropriate.
16. Contact us
If you have questions about this Cookie Policy or how NivaDesk uses cookies and similar technologies, please contact us:
EGGCRAFT LIMITED
141 Randolph Avenue
London
W9 1DN
United Kingdom
Email: contact@nivadesk.co.uk