Subprocessors

Subprocessors

NivaDesk is operated by EGGCRAFT LIMITED.

This Subprocessors page explains the third-party service providers that NivaDesk may use to host, operate, secure, support, and improve the NivaDesk service.

This document supports our Privacy Policy, Terms of Service, Security Overview, and Data Processing Agreement. It lists the core providers we use or may use to operate NivaDesk, depending on the features enabled for a customer.

1. Who we are

NivaDesk is operated by EGGCRAFT LIMITED, 141 Randolph Avenue, London, W9 1DN, United Kingdom.

For privacy, data protection, or subprocessors questions, contact us at: contact@nivadesk.co.uk.

2. What is a subprocessor?

A subprocessor is a third-party service provider that may process personal data on behalf of NivaDesk in order to help us provide our service to customers.

For example, NivaDesk may use cloud infrastructure to store workspace data, authentication providers to manage login, payment providers to process subscriptions, or email providers to send account and service emails.

3. Our approach

We aim to use trusted providers that support reasonable security, reliability, and privacy standards.

We only allow subprocessors to process personal data for the purposes needed to provide their services to us. We do not sell personal data. We do not use workspace content, client files, order records, or private business data for advertising to customers.

Where required, we enter into appropriate contracts with subprocessors, including data processing terms and confidentiality obligations.

4. Data that subprocessors may process

Depending on the service and feature used, subprocessors may process limited categories of data such as:

• account data, such as name, email address, user ID, login method, and workspace role;
• workspace data, such as order records, customer details, tasks, notes, timelines, and activity logs;
• uploaded files and related metadata, such as file name, size, type, storage path, upload date, and uploader;
• payment and subscription information, such as plan, invoice status, subscription ID, and billing contact details;
• technical data, such as IP address, device type, app version, logs, diagnostics, crash reports, and security events;
• communication data, such as support requests, transactional emails, and service notifications.

5. Current and expected subprocessors

The providers below may be used to operate NivaDesk, depending on the platform, plan, and features a customer uses.

6. Core infrastructure providers

Core infrastructure providers are necessary to operate NivaDesk. They may support account authentication, database storage, file storage, serverless functions, hosting, app sync, backup, and security controls.

Because these providers are needed for the service to work, users cannot usually opt out of core infrastructure processing while continuing to use NivaDesk.

7. Payment providers

Payment providers process subscriptions, renewals, invoices, receipts, refunds, tax information, fraud checks, and payment status.

If you subscribe through Apple App Store or Google Play, your payment relationship may be with Apple or Google. If you subscribe through our website, payment may be processed through Stripe or another payment provider.

NivaDesk does not store full card numbers on its own systems.

8. Analytics and diagnostics providers

We may use analytics and diagnostics providers to understand how the website and product are used, measure performance, fix bugs, and improve reliability.

Where required by law, non-essential analytics or marketing cookies will only be used after consent. Analytics should not be used to inspect private workspace content, uploaded files, or customer records for advertising purposes.

9. Support and communication providers

We may use email, help desk, or customer support providers to respond to support requests, send account messages, deliver billing notices, and provide service-related updates.

Please avoid sending unnecessary sensitive information in support messages unless it is needed to resolve your request.

10. International transfers

Some subprocessors may process data outside the United Kingdom or European Economic Area.

Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement, or other lawful transfer mechanisms.

11. Changes to subprocessors

NivaDesk may add, replace, or remove subprocessors as our service develops.

We will update this page when material subprocessors change. Business customers that have a Data Processing Agreement with us may have additional notification rights as described in that agreement.

If you have concerns about a new subprocessor, contact us at contact@nivadesk.co.uk.

12. Customer responsibilities

Customers are responsible for deciding what personal data they add to NivaDesk and ensuring they have the right to process that data.

If you use NivaDesk to manage your own clients, customers, suppliers, contractors, employees, or other third parties, you are responsible for providing any privacy notices or consent required by law.

You should only upload files and data that are necessary for your business use and should avoid storing unnecessary sensitive information.

13. Contact

If you have questions about this Subprocessors page, our providers, or how NivaDesk processes data, please contact:

EGGCRAFT LIMITED

141 Randolph Avenue

London

W9 1DN

United Kingdom

Email: contact@nivadesk.co.uk