Made-to-order items reach the bench
An Amazon sale arrives as a NivaDesk order with its item titles and quantities, a due date from your usual lead time, and room for production notes.
NivaDesk for Amazon sellers
Amazon orders, turned into work you can plan.
NivaDesk is order management for made-to-order, handmade and repair businesses. The Amazon connection brings your Amazon orders into the same list as the rest of your work, so each sale becomes a job with a status, a due date and notes — without retyping it from Seller Central.
- Read-only: nothing is written to Amazon
- Checked every 30 minutes
- Included on every plan, including Free
Current status
Access under reviewThe NivaDesk app is waiting for Amazon's approval and is still in Draft status at Amazon. Until Amazon approves it, sellers cannot complete the connection. Once it is approved, the Connect button in NivaDesk becomes available on its own; there is nothing to install.
What it makes easier
For small workshops that sell some of their work on Amazon and make, personalise or repair it themselves.
One list for every way you sell
Amazon orders sit next to the orders you add yourself, each marked with where it came from, so you plan the week from one list instead of two tabs.
Cancellations before you start
When a buyer cancels on Amazon, the next check moves the NivaDesk order to Cancelled and records it in the order's history, so you do not make something nobody will collect.
Back to Amazon in one click
Each imported order keeps its Amazon order number and a link that opens the same order in Seller Central, where the delivery details are.
What NivaDesk reads from each order
These are the only fields NivaDesk takes from Amazon. Everything else in Amazon's response is dropped before it leaves the separate NivaDesk Amazon service.
Order
- Amazon order ID
- Marketplace (for example Amazon.co.uk)
- Order date and last update
- Order status: pending, unshipped, shipped, cancelled …
- Fulfilled by Amazon or by you
- Shipping service level
- Order total and currency
Each item
- Product title
- ASIN and your seller SKU
- Quantity ordered and quantity shipped
- Item price, shipping price and promotion discount
- Cash-on-delivery fee, where Amazon reports one
- Condition and condition note
- Promotion IDs
Not read
- Buyer name, email address and phone number
- Delivery and billing addresses
- Gift messages and gift-wrap details
- Amazon's tax details
- Amazon fees, settlements and payouts
- Stock levels, FBA inventory and your product catalogue
In NivaDesk each imported order shows an Amazon badge, the Amazon order number, Amazon's status and payment state, the total, and a link to the order in Seller Central. The customer appears as “Amazon Customer”.
How syncing works
Orders travel in one direction only: from Amazon to your workspace.
Amazon
Your orders in Seller Central
Orders read every 30 minutesNivaDesk Amazon service
A separate Google Cloud project in London. It asks Amazon for orders and removes anything personal.
Order fields onlyYour workspace
Orders appear in your order list
- Every 30 minutes
- NivaDesk checks for orders that are new or changed since the last check, day and night. A new Amazon order normally appears within about half an hour.
- The first check
- When you connect, the first check looks back 24 hours. Older orders that have not changed since then are not brought in.
- Updates, not duplicates
- When Amazon updates an order, the same NivaDesk order is updated. A cancellation moves it to Cancelled.
- Your work stays yours
- A sync never overwrites the status, due date, notes, assignment or delivered mark you set in NivaDesk. A cancellation is the only Amazon change that sets the status.
- Busy days
- Each check brings in up to 500 orders per connected account; anything beyond that comes in on the next check.
- If access lapses
- If Amazon stops accepting NivaDesk's authorisation, the Amazon card in Settings says so and asks you to reconnect. Orders already imported stay.
Reads from Amazon. Never writes to it.
Reads from Amazon
- Your orders and their items — the fields listed above
- Order status changes, including cancellations
- Which marketplaces your seller account sells in
Never writes to Amazon
- No changes to listings, prices or stock
- No shipping confirmations or tracking numbers
- No messages to buyers
- No refunds, cancellations or any other action on your account
Every request NivaDesk sends to Amazon's Selling Partner API is a read (GET) request.
How connecting works
The workspace owner starts it
In NivaDesk, open Settings › Integrations › Amazon. Only the workspace owner can connect or disconnect Amazon; team members can see whether the connection is working.
You approve on Amazon
NivaDesk sends you to Amazon's own consent page in Seller Central. NivaDesk never sees your Amazon password.
Orders arrive
NivaDesk finds the marketplaces your account sells in and starts bringing in your orders.
You can disconnect at any time from the same screen: syncing stops and the stored Amazon authorisation is deleted. Orders already imported stay in your workspace.
The connection is started from NivaDesk. If you arrive from the Amazon Appstore, sign in or create a free workspace, then connect from Settings › Integrations.
Amazon marketplaces
One connection covers the Europe-region marketplaces your seller account sells in. Amazon tells NivaDesk which ones those are when you connect.
Europe region
Sign-in through Seller Central Europe- United KingdomGB
- GermanyDE
- FranceFR
- ItalyIT
- SpainES
- NetherlandsNL
- SwedenSE
- PolandPL
- TürkiyeTR
- United Arab EmiratesAE
- IndiaIN
Marketplaces outside the Europe region are not available yet.
Current limitations
- Access under review
- The NivaDesk app is in Draft status at Amazon and awaiting approval. Until then, sellers cannot complete the connection.
- Europe region only
- The connection signs in through Seller Central Europe and reads Amazon's Europe-region API. Marketplaces in other regions are not available yet.
- Orders only
- No fees, settlements, stock, FBA inventory or product catalogue.
- No buyer details
- Buyer and recipient data is not requested, so orders arrive without a name or address. Delivery details stay in Seller Central.
- Started from NivaDesk
- Authorising from the Amazon Appstore is not supported yet. Sign in to NivaDesk and connect from Settings › Integrations.
- Owner only
- Only the workspace owner can connect or disconnect Amazon.
Pricing
The Amazon connection has no separate price and is not limited to a plan: it is included on every NivaDesk plan, including Free. Prices are in pounds sterling (GBP).
Free
£0 per month
10 active orders (delivered and deleted don't count) · unlimited customers · 1 user
Amazon connection includedStarter
£9 per month
£90 per year
Unlimited orders and customers · 250 MB storage · 1 user
Amazon connection includedPro
£19 per month
£190 per year
Everything in Starter, plus advanced finance, Client Files and bank feed · 10 GB storage · 1 user
Amazon connection includedTeam
£49 per month
£490 per year
Everything in Pro, plus team access with 5 seats included (up to 10) · 50 GB storage
Amazon connection includedExtra Team seat: £5 per month or £50 per year. Every paid plan can start with a 14-day free trial, with no card required.
See full plan details →Data and security
- What NivaDesk reads
- Order data only: order and item details, amounts, statuses and dates, plus the list of marketplaces your account sells in. Buyer and recipient data is not requested.
- Where it is kept
- Amazon data is handled in a separate Google Cloud project used only for the Amazon connection, in London (europe-west2). Your Amazon authorisation is kept in Google Secret Manager.
- How it is protected
- Connections use HTTPS (TLS), and Google Cloud encrypts stored data at rest. The Amazon service can only call Amazon's own endpoints and NivaDesk's import endpoint, and only fields on a fixed allowlist are passed into your workspace.
- Who can see it
- Imported orders are visible only to members of your workspace. Team members can see whether the connection is working, but not its details.
- Deleting it
- Disconnecting deletes the stored Amazon authorisation. You can delete imported orders, or your whole account, at any time.
Policies
Questions sellers ask
Does NivaDesk change anything in my Amazon account?
No. Every request NivaDesk sends to Amazon's Selling Partner API is a read request. It never changes listings, prices or stock, never confirms shipments and never messages buyers.
How quickly do new Amazon orders appear?
NivaDesk checks every 30 minutes, so a new order normally appears within about half an hour. The first check after you connect looks back 24 hours.
What happens when a buyer cancels?
At the next check the matching NivaDesk order is moved to Cancelled and the change is recorded in its history. Nothing is deleted.
Will Amazon overwrite the status I set?
No. Your status, due date, notes, assignment and the delivered mark are never changed by a sync. A cancellation on Amazon is the one exception: it sets the order to Cancelled.
Why don't I see the buyer's name and address?
NivaDesk does not request Amazon's buyer and recipient data, so imported orders show “Amazon Customer” without an address. Use the link on the order to open it in Seller Central, where the delivery details are.
Does the Amazon connection cost extra?
No. It is included on every NivaDesk plan, including Free. You pay only for the plan you choose.
Why can't I connect yet?
Amazon is still reviewing the NivaDesk app, which is in Draft status. Until Amazon approves it, other sellers cannot complete Amazon's consent screen. After approval, the Connect button in Settings › Integrations switches on by itself.
Which marketplaces are supported?
The Europe-region marketplaces: United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Poland, Türkiye, United Arab Emirates and India. Marketplaces in other regions are not available yet.
Questions and support
Write to us by email or through the contact page, and we will reply.
Email: contact@nivadesk.co.uk
NivaDesk is made by EGGCRAFT LIMITED, registered in England and Wales, company number 16566512.
Amazon and Seller Central are trademarks of Amazon.com, Inc. or its affiliates. NivaDesk is an independent product and is not affiliated with or endorsed by Amazon.