Shopify app · Setup guide
NivaDesk Order Management is NivaDesk's app on the Shopify App Store. It brings your store's paid orders into your NivaDesk workspace as jobs, with the starting stage, task checklist and assignee you choose, and keeps them up to date as things change in Shopify. This page covers what the app does, how to install and connect it, how plans are billed, the Free plan's limit, importing past orders and where to get help.
Availability
Live on the Shopify App StorePublished on 12 October 2026 as “NivaDesk Order Management” (developer: EGGcraft Limited). Any Shopify store can install it; connecting needs a NivaDesk account, which you can create for free during setup.
Only what is listed here. Everything happens in your NivaDesk workspace; your Shopify store is read, never changed.
Each new paid order arrives with the customer, line items and totals, matched to your existing customer records. Unpaid orders are skipped unless you switch on importing them; an order comes in once Shopify reports it paid.
In the app's Sync settings, choose the stage new orders start in, a task checklist to create on each order and a default assignee from your workspace.
Payment status, fulfilments with courier and tracking number, refunds and cancellations update the job. These updates change the Shopify details only; your notes and tasks stay as they are.
Sync every order, or only orders with selected products or collections, and include or leave out orders by tag.
The app asks Shopify for read permissions only (orders, customers, products, fulfilments), so it has no way to change your store. Tracking numbers are not sent back to Shopify.
Open NivaDesk Order Management on the Shopify App Store, press Install, pick your store and approve the read permissions. The app opens inside your Shopify admin.
In the app, open Connection and press “Connect existing NivaDesk account” or “Create a NivaDesk account”. A NivaDesk page opens in a new tab with a one-time code for your store.
Sign in to NivaDesk, or create an account with your name, a workspace name, your e-mail and a password. You return to the connect page straight away.
Pick the workspace this store should sync into and press “Connect store”. Only a workspace owner can connect a store.
The Connection page in Shopify switches to Connected by itself. From now on, new paid orders sync automatically.
Optionally set filters, a starting stage, tasks and an assignee in Sync settings, then bring in past orders from Import orders.
The one-time code is valid for 15 minutes. If it has expired, press Connect again in Shopify.
Already signed in to NivaDesk with a different account? Use “switch account” on the connect page before choosing a workspace.
A workspace connected from the Shopify app is billed by Shopify, on your Shopify invoice, in US dollars, every 30 days. Choose or change the plan on the Plans page of the NivaDesk app in your Shopify admin; Shopify asks you to approve each charge.
$0 per month
Up to 10 active orders at a time, unlimited customers, 1 user.
$12 per month
billed every 30 days
Unlimited orders and customers, 1 user; timeline, notes and history.
$25 per month
billed every 30 days
Everything in Starter, plus 10 GB of Client Files and advanced finance.
$65 per month
billed every 30 days
Everything in Pro, with 5 users, team messages and roles; 50 GB of Client Files.
Paid plans start with a free trial of up to 14 days, once per workspace. If your workspace already started a NivaDesk trial on the website, the days left carry over. Nothing is charged until the trial ends.
On Free, up to 10 orders can be active at a time. Delivered and deleted orders don't count, and paid plans have no order limit.
Open Import orders in the app.
Last 30 days, last 90 days, last 12 months, a custom date range, or Selected orders only: up to 250 order IDs, the number at the end of an order's address in your Shopify admin.
Press Preview count to see how many orders match.
Press Start import. The page shows progress: created, skipped and failed, with the reason for each failure.
Orders already in NivaDesk are skipped, your filters apply, and unpaid orders are skipped unless you allow them. Import also works when automatic sync is off. “Sync now” on the app's Home page re-checks the last 24 hours.
Yes. If you don't have one, create it on the connect page during setup; it takes about a minute.
The app inside your Shopify admin is in English. NivaDesk itself, on the web, iPhone, iPad, Mac and Android, can be used in 12 languages.
Plans for workspaces installed from Shopify are charged by Shopify, which bills app plans in US dollars.
No. It reads fulfilments, courier and tracking number from Shopify and never writes to your store.
Open Sync history in the app: each event shows its result, and failed ones can be retried. Unpaid orders, orders outside your filters and orders waiting for room on Free are skipped or held on purpose. You can also bring in a single order with Import orders › Selected orders only.
Yes. The same workspace works on the web, iPhone, iPad, Mac and Android. For a workspace billed by Shopify, plan changes are made in the NivaDesk app inside your Shopify admin.
Write to us with your store's address (your-store.myshopify.com) and what you see. We usually reply within one business day.
Email: contact@nivadesk.co.uk
NivaDesk is made by EGGCRAFT LIMITED, registered in England and Wales, company number 16566512.
Shopify is a trademark of Shopify Inc. NivaDesk is an independent product and is not affiliated with or endorsed by Shopify.
